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You open the composer. The cursor blinks. Suddenly you have forgotten how words work. We all get the blank-page effect. AI actions give you a useful starting point that you can tweak, or help improve something you already wrote. Default actions include Proofread, Draft reply, Personalize, Shorter, and Translate.

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Start from a blank composer

Use Draft reply when you know what the conversation needs but cannot find the first sentence. TalkToHumans can use the recent thread, person, and company context to give you a base. Then make it yours. Add the detail the AI missed, remove the generic line, and check that you would actually say it that way.

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Improve your own draft

Already wrote something? Good. AI is often more useful as an editor than a ghostwriter. Use actions to: → proofread a message → make it shorter → translate it → sharpen the call to action → personalize it with relevant context You keep the idea and tone. The action helps with the annoying last 20%.

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Run an AI action

1

Open a conversation

Write a draft first when the action should edit your words. Leave the composer empty when you want Draft reply to start from the conversation.
2

Open AI actions

Click the AI control in the composer or type ,,.
3

Choose the action

Select an existing action or enter a quick prompt. TalkToHumans sends the relevant draft and context to the selected AI model.
4

Review the result

The result returns to the composer. Read it, fix anything that sounds generic or wrong, then send or schedule it yourself.

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Create your own action

From the AI actions menu, choose Create AI prompt. Give it a name, prompt, model level, and personal or shared scope. You can include these context variables: Example:

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A good shared action

A shared action works best when it captures a repeatable writing standard: → Keep the reply under 70 words.
→ Answer the question before adding a call to action.
→ Use profile context only when it changes the message.
→ Preserve the sender’s tone.
→ Never invent a case study, number, or mutual connection. AI actions do not currently contain a full company knowledge base or uploaded ICP document by default. Put stable company context into the prompt when needed, and keep the instruction narrow enough to review quickly.

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Credits and data

Each AI run consumes credits. The model selector shows the credit cost before you save a prompt, and your balance appears under Settings → Usage & plans. The requested action may send the selected draft, conversation, person, and company context to an AI provider. TalkToHumans does not use customer content to train general-purpose AI models unless the customer authorizes it in writing.
Please do not send AI-generated messages blindly. AI can sound very confident while getting the person, claim, date, link, or promise completely wrong. Use the result as a base, read it like the sender you are, then make it yours.