TalkToHumans General Terms and Conditions of Use

Effective: July 1, 2026 - Last updated: July 1, 2026

These Terms of Service ("Terms") govern access to and use of TalkToHumans, a LinkedIn workspace, Chrome extension, API, MCP server, and related services provided by COOLSAPIENS, trade name of LABROT Robin, entrepreneur individuel registered in France under SIREN 882 596 414 / SIRET 882 596 414 00012, with registered address at 49 Avenue Alfred de Musset, 78110 Le Vesinet, France ("TalkToHumans", "we", "us", or "our").

These Terms form a binding agreement between TalkToHumans and the individual, company, or other organization that creates an account, accepts an invitation, signs an order form, pays for a subscription, or otherwise uses the Services ("Customer", "you", or "your"). People who access the Services under Customer's account are "Users".

If you use the Services for an organization, you represent that you have authority to bind that organization to these Terms. If you use the Services as an individual, you are the Customer.

These Terms incorporate our Privacy Policy. If the parties enter into an order form, data processing addendum, security addendum, or other written agreement, that document also forms part of the agreement between the parties. If there is a conflict, the order form controls for commercial terms, the data processing addendum controls for processing of personal data, and these Terms control for all other matters unless the written agreement says otherwise.

1. Services

TalkToHumans provides software for managing LinkedIn-related workflows, including shared workspace views, connected LinkedIn accounts, contacts, companies, conversations, messages, tags, notes, saved views, templates, drafts, scheduled follow-ups, sequences, AI drafting, enrichment, API access, and MCP access.

The Services include hosted web applications, backend services, the TalkToHumans Chrome extension, APIs, MCP tools, support, and related product functionality.

Some features depend on a User's logged-in browser session with LinkedIn. TalkToHumans is not LinkedIn and is not affiliated with, endorsed by, or sponsored by LinkedIn.

2. Accounts and Users

Customer is responsible for:

• choosing which Users may access its workspace;
• ensuring Users comply with these Terms and Customer's own policies;
• keeping account credentials secure;
• maintaining accurate account and billing information;
• ensuring it has the right to connect or use any LinkedIn account, profile, conversation, contact, or other data with the Services; and
• promptly notifying TalkToHumans at robin@coolsapiens.co of suspected unauthorized access.

Customer may not allow anyone under 16 to use the Services.

If a User registers with a company email domain, TalkToHumans may treat the associated organization as the Customer and may allow that organization to administer the workspace, manage Users, and request transfer of administrative control.

3. Customer Content and Data

"Customer Content" means data, content, and materials that Customer or Users submit to, store in, transmit through, or make available to the Services. Customer Content may include LinkedIn profile, contact, company, conversation, message, attachment, note, tag, custom field, template, draft, scheduled message, sequence, API, MCP, enrichment, and support data.

As between Customer and TalkToHumans, Customer retains ownership of Customer Content. Customer grants TalkToHumans a limited, worldwide, non-exclusive license to host, access, use, copy, process, transmit, display, and otherwise handle Customer Content as needed to:

• provide, operate, maintain, secure, and improve the Services;
• process Customer and User instructions;
• provide support and troubleshoot issues;
• prevent abuse, fraud, security incidents, and service misuse;
• comply with law; and
• perform any other purpose Customer authorizes.

LinkedIn message bodies, message attachments, and related conversation data are synced to and stored in TalkToHumans backend systems by default as part of the core Services. Core product features such as shared workspace views, search, labels, notes, scheduled follow-ups, reply-aware cancellation, sequences, API access, and MCP access depend on server-side message sync. User browsers or devices may also store local copies or caches depending on browser settings, extension behavior, and device configuration.

TalkToHumans will not sell Customer Content. TalkToHumans will not use Customer Content to train general-purpose AI models unless Customer expressly authorizes that use in writing.

Customer is responsible for the accuracy, legality, and appropriateness of Customer Content and for providing any notices, obtaining any permissions, and establishing any lawful bases required for Customer's use of the Services.

4. Data Protection and Security

TalkToHumans will maintain reasonable administrative, technical, and organizational measures designed to protect Customer Content against unauthorized access, loss, misuse, alteration, or disclosure.

Where TalkToHumans processes personal data on behalf of Customer as a processor, that processing is governed by the parties' data processing addendum if one is in place. The data processing addendum describes the relevant processing details, subprocessors, security measures, international transfer terms, and deletion commitments.

Customer will not submit protected health information, payment card data, government identifiers, biometric data, children's data, special categories of personal data, or other regulated data to the Services unless TalkToHumans has expressly agreed in writing.

TalkToHumans may access Customer Content when reasonably needed to provide, secure, support, maintain, or troubleshoot the Services, or as required by law.

5. Third-Party Platforms and Services

The Services interoperate with LinkedIn through Customer-directed use of logged-in browser sessions, the Chrome extension, and Customer-configured workflows. Customer is responsible for its relationship with LinkedIn and for complying with LinkedIn's applicable terms, policies, and account requirements.

TalkToHumans may also make available optional third-party features or integrations, including AI drafting, enrichment, email or phone finding, billing, analytics, authentication, API, MCP, and other service integrations. Customer is responsible for deciding whether to enable or use those features based on its own compliance, security, and business requirements.

TalkToHumans is not responsible for third-party services that Customer chooses to use, for Customer's relationship with those third parties, or for third-party changes, outages, restrictions, or policy decisions that affect Customer's use of the Services.

6. Acceptable Use

Customer and Users may not:

• use the Services for unlawful, deceptive, abusive, or fraudulent activity;
• use the Services to send spam, harassment, threats, hate speech, or unlawful communications;
• impersonate any person or organization in a misleading way;
• access, tamper with, test, or use non-public systems without authorization;
• bypass or interfere with security, authentication, rate-limit, quota, or safety controls;
• reverse engineer, copy, modify, or create derivative works of the Services except as permitted by law;
• scrape, overload, disrupt, or degrade the Services or related infrastructure;
• introduce malware or harmful code;
• use the Services to violate third-party rights;
• submit regulated data prohibited by Section 4; or
• use the Services in a way that creates material legal, security, platform, or reputational risk for TalkToHumans or others.

TalkToHumans may suspend or limit access to the Services if we reasonably believe Customer or a User has violated these Terms, if suspension is needed to protect the Services or others, or if continued access creates material legal, security, platform, or operational risk.

7. Fees, Billing, and Taxes

Fees are based on the plan, seats, credits, usage, billing period, and other commercial terms shown in the Services, on our pricing page, in an order form, or in another written agreement.

Unless another payment method is agreed, Customer authorizes TalkToHumans and its payment processor to charge the selected payment method for applicable fees, renewals, usage, taxes, and other amounts due.

Fees are non-refundable except where required by law or expressly agreed in writing. Customer is responsible for taxes, duties, levies, and similar assessments, excluding taxes based on TalkToHumans' net income.

Subscriptions renew automatically for the selected billing period unless canceled before renewal. TalkToHumans may suspend access for unpaid, undisputed amounts after providing reasonable notice and an opportunity to cure.

TalkToHumans may offer trials, beta access, promotional credits, or free plans. These may be modified, limited, or discontinued at any time unless a written agreement says otherwise.

8. Term and Termination

These Terms remain in effect while Customer uses the Services or has an active account, subscription, order form, or unpaid obligation.

Either party may terminate for material breach if the breach is not cured within 20 days after written notice. Customer may cancel a subscription through the Services or by emailing robin@coolsapiens.co, subject to any order form or subscription terms.

Upon termination or expiration, Customer's right to access the Services ends. Customer remains responsible for fees incurred before termination. Data return, deletion, and retention are governed by the applicable data processing addendum and TalkToHumans' product functionality.

Sections that by their nature should survive termination will survive, including confidentiality, payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute provisions.

9. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood to be confidential, including Customer Content, business plans, product plans, security information, technical documentation, pricing, order forms, and the terms of private commercial agreements.

The receiving party will use Confidential Information only to perform under these Terms and will protect it using at least reasonable care. The receiving party may disclose Confidential Information to employees, contractors, advisors, subprocessors, service providers, and representatives who need to know it and are bound by confidentiality obligations.

Confidential Information does not include information that is public without breach, already known without restriction, independently developed without use of Confidential Information, or lawfully received from a third party without confidentiality obligations.

The receiving party may disclose Confidential Information if required by law, provided it gives prior notice where legally permitted and discloses only what is legally required.

10. Intellectual Property and Feedback

TalkToHumans and its licensors own all rights in the Services, including software, designs, workflows, documentation, models, technology, and related intellectual property. Customer receives only the limited right to use the Services under these Terms.

Customer may provide feedback, suggestions, or ideas. TalkToHumans may use that feedback without restriction or compensation, provided we do not disclose Customer's Confidential Information in doing so.

TalkToHumans may use Customer's name or logo publicly only with Customer's prior written permission.

11. Beta and Experimental Features

TalkToHumans may offer beta, preview, early access, experimental, or evaluation features. These features are optional, may be changed or discontinued at any time, may be subject to additional terms, and are provided as-is without service commitments unless expressly agreed in writing.

12. Disclaimers

Except as expressly stated in these Terms or a written agreement, the Services are provided "as is" and "as available." TalkToHumans disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

TalkToHumans does not warrant that the Services will be uninterrupted, error-free, immune from third-party platform changes, or free from data loss. Customer is responsible for determining whether the Services meet its legal, security, compliance, and business requirements.

13. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost business opportunities, or loss of goodwill.

To the maximum extent permitted by law, each party's total aggregate liability arising out of or relating to these Terms or the Services will not exceed the amounts paid or payable by Customer to TalkToHumans for the Services in the 12 months before the event giving rise to liability.

The limitations above do not apply to liability that cannot be limited by law, Customer's payment obligations, either party's confidentiality obligations, either party's indemnification obligations, or Customer's misuse of the Services.

14. Indemnification

Customer will defend and indemnify TalkToHumans from third-party claims arising from Customer Content, Customer's or Users' use of the Services, Customer's violation of these Terms, or Customer's violation of law or third-party rights.

TalkToHumans will defend and indemnify Customer from third-party claims alleging that the Services, as provided by TalkToHumans and used according to these Terms, infringe a third party's intellectual property rights. TalkToHumans has no obligation for claims arising from Customer Content, third-party services, Customer instructions, modifications not made by TalkToHumans, or use of the Services in violation of these Terms.

The indemnified party must promptly notify the indemnifying party of the claim, provide reasonable assistance, and allow the indemnifying party to control the defense and settlement, provided no settlement may impose liability or admission of wrongdoing on the indemnified party without its consent.

15. Changes to the Services or Terms

TalkToHumans may update the Services and these Terms from time to time. If we make material changes to these Terms, we will provide notice by posting the updated Terms, emailing Customer, or notifying Customer in the Services. Continued use of the Services after the effective date of updated Terms means Customer accepts the updated Terms.

16. Export, Sanctions, and Compliance

Customer represents that it and its Users are not prohibited from using the Services under applicable export control, sanctions, or anti-corruption laws. Customer may not use the Services in violation of those laws or make the Services available to any person or entity prohibited from receiving them.

17. Notices

TalkToHumans may provide notices by email, in-app notification, or posting in the Services. Notices to TalkToHumans must be sent to robin@coolsapiens.co unless a written agreement specifies another notice address.

18. Assignment

Neither party may assign these Terms without the other party's prior written consent, except to an affiliate or in connection with a merger, acquisition, reorganization, or sale of substantially all assets. Any attempted assignment in violation of this section is void.

19. Governing Law and Venue

These Terms are governed by the laws of France, excluding conflict-of-law rules. The courts located in Paris, France will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services, except that either party may seek urgent injunctive or equitable relief in any court of competent jurisdiction.

20. Miscellaneous

These Terms, together with any order form, data processing addendum, privacy policy, and other written agreement between the parties, are the entire agreement regarding the Services and supersede prior or contemporaneous agreements on that subject.

If any provision is unenforceable, the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. The parties are independent contractors. There are no third-party beneficiaries. Neither party is liable for delay or failure to perform due to events beyond its reasonable control.