> ## Documentation Index
> Fetch the complete documentation index at: https://talktohumans.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# 🔒 Roles & permissions

TalkToHumans keeps permissions simple: **admin** and **member**.

| Role   | What they can do                                                                                                                                   |
| :----- | :------------------------------------------------------------------------------------------------------------------------------------------------- |
| Admin  | Use the workspace, invite or remove users, change roles, manage billing, generate or revoke API keys, and use the reporting API and MCP endpoints. |
| Member | Use the shared workspace and see the shared credit balance. Members cannot manage billing, users, roles, API keys, or reporting endpoints.         |

The first person in a new organization becomes an admin automatically.

Anyone invited afterward joins as a member.

An admin can change a person's role under **Settings → Organization**.

Every organization must keep at least one admin, so TalkToHumans will not let you demote the last one (otherwise everyone would be locked out of the important stuff).

## Invite a teammate

<Steps>
  <Step title="Open organization settings">
    Go to **Settings → Organization**.
  </Step>

  <Step title="Invite the person">
    Enter their email address and send the invitation. They join the current workspace as a member.
  </Step>

  <Step title="Set the role">
    Keep them as a member for day-to-day work. Promote them to admin when they need to manage billing, users, roles, API keys, or reporting.
  </Step>

  <Step title="Agree on ownership">
    Create shared tags and inboxes that make the handoff visible, such as `Unassigned`, `Owned by Alex`, `Needs founder`, and `AE handoff`.
  </Step>
</Steps>